Will Amazon Succeed in South Korea?
Amazon is expected to focus on 20~40
age who likes oversea online shopping. Recent data shows that the oversea
shopping is growing rapidly: the oversea shopping increased by 47.1% to 110
million orders, and its total amount increased by 47.1% to $1.4 billion in
2013. Amazon has a comparative advantage in this industry that takes 75% of the
oversea shopping products come from Amazon. It means that it has a comparative
advantage from Alibaba as well.
Source: Korea Consumer Agency
Yet Amazon has
to be careful that it may need to increase its price. Korea oversea shoppers
use Amazon because of its price advantage. But it is unclear that how Amazon
can keep the lower price in South Korea when Samsung and LG Electronics have
own electronic stores. Samsung and LG Electronics may increase factory prices
to protect their interest.
If Amazon loses its price advantage,
its net profit will decline. Amazon’s net profit has been slowdown since 2010
despite its revenue has increased. It brings up a concern that Amazon is
dumping its price to increase market share.
Source: SEC Amazon Inc. 10K
Is One-click Payment Possible in South
Korea?
One of Amazon’s biggest feature is
the One-click Payment System that provides fast delivery and forms distribution
network. It means that possibility of the One-click Payment System is the
biggest issue of Amazon’s success in South Korea. Amazon Korea looks forward to
build a data center to build the payment system appropriate in the Korea
market.
The One-click Payment System is a
convenient payment system that allows to save credit information into Amazon’s
data server so that Amazon users don’t have to re-input their information.
However, regulation in Korea does not allow private companies to save personal
credit data in their server. There is a deregulation movement observed from the
Financial Supervisory Commission that may help Amazon’s payment system.
BC Card opened “PayALL” payment service
that can be used in major online shopping malls such as Gmarket, 11st Street,
Auction, NShop and CJ Mall. PayLL does not require “Active X” system to provide
more convenient and faster service. But the PayALL service requires five steps
to use while Amazon’s One-click Payment System requires to put only credit card
and CV number, which provides more convenience. If Amazon can expand its
payment system, it will be the biggest asset to expand its network since Amazon
has the intellectual property.
Source: BC Card
Amazon’s Partnership?
Like what I mentioned above,
successful expansion of Amazon in South Korea will be beneficial for its
domestic logistics industry. The logistics industry in South Korea has four
major players – CJ Korea Express, Hyundai, Hanjin and Post office service. CJ
and Daehan Express merged in 2014 and maintained the biggest market share, 37%.
This merge led to an exclusive contract with IKEA when it expanded business to
South Korea. Amazon is likely to have a partnership with one of the logistics
industry as the IKEA did.
Source: Korea Distribution Association
Hyundai
Logistics is a subsidiary company of Hyundai Group, which has strong network
inside and outside of South Korea. Besides, it has proven to have efficient
distribution system and price advantage that led to TLP contract with big
retail companies such as Amazon in North and South America. For example,
Hyundai Logistics is in charge of shipping products between Brazil and the
U.S., for Nestle, Amazon and Goodyear. Hyundai Logistics’ strong relationship
with Amazon can lead to partnership when Amazon expands the network in South
Korea.
Besides, Hyundai Logistics has
already built distribution center for oversea online shoppers. It established a
subsidiary company called “iDeliver” that specialized for oversea shipping as
the market grows. Its distribution center is located in Delaware and expected
to expand its network to 30 countries. In South Korea, Hyundai Logistics has
the second largest market share, and a distribution nearby Seoul. The strong
relationship with Amazon and pre-exited distributing system will satisfy
Amazon’s needs.
Amazon’s Shipping Expense Forecast
From 2010 to 2014, Amazon’s revenue increased
by 160%. Shipping revenue increased by 238% while shipping expense increased by
276% at the same time. Shipping revenue increases a part of Amazon Prime
membership, and a portion of revenue from shipping system, excluding profits
from other logistics companies. As a result, shipping revenue increased by $3
million while the expense increased by $6.1 million.
Amazon needs to cut the shipping
expense or increase price of Amazon Prime membership. Considering Amazon’s
management philosophy, Amazon is likely to choose decreasing shipping expense
rather than increasing the price. Finding an optimal price in this circumstance
will be tough for both domestic logistics company and Amazon.
Source: SEC Amazon Inc. 10K
Source: SEC Amazon Inc. 10K
Conclusion: Amazon and South Korea
Amazon needs to answer on the
following questions: (1) Are they going to focus on oversea online shopping?
(2) How will the distribution system work? (3) Who will be the partner? And (4)
Is One-click Payment work in South Korea?
It will not be easy to answer those
questions, but those questions need to be answered Amazon’s success in South
Korean market. Its success not only it requires deregulation, but also
asks for a strong partnership with domestic logistics company at the optimal
price, while there is a concern that Amazon loses price advantage in South
Korean market.